How it works
End-to-end customer experience
STEP 1
Customer enters query
Customers submit their question on the AnswerWise widget placed on your product dashboard or support page.
STEP 3
Query is resolved
Customers browse through the articles suggested and if the answer is found, they can indicate the same or submit another question.
STEP 2
Answers are suggested
AnswerWise uses machine learning to understand your customer's query and finds the most relevant answers from your existing knowledge base.
STEP 4
Or handed-off to agents
If customers still need help, they can contact the support team on any available channel including email and chat.
Integrations
AnswerWise integrates directly with popular customer support/helpdesk/live chat softwares to sync knowledge bases and handoff support tickets.
Optimized for deflection
Transform your customer support to optimize towards an AI first approach that prioritizes deflection while also ensuring a seamless customer service experience.
AI First Experience
Multi-channel Handoff
Quick and easy setup
No technical skills required. Configure and go live in under five minutes.
Connect your existing KB
Integrate your existing KB platform with AnswerWise to enable real-time sync.
Configure and test
Configure your handoff channels (optional) and test bot responses on the AnswerWise dashboard.
Embed and go live
Copy the embed code and paste it on your support page or product pages to go live!
