Question 1

What is a query?

Accepted Answer

Every incoming question by a customer that is processed by AnswerWise is termed a 'query'. A query does not include the questions asked by customers after handoff to support agents.

Question 2

What happens when I exceed query limit?

Accepted Answer

Depending on the plan you choose, you will be charged a small amount (as mentioned) for each additional query (in the next billing period). For example, if you are on the Starter plan and you recieve 1100 queries in a month, you will be charged $10 additionally in the next billing period.

Question 3

Is there a free trial?

Accepted Answer

We do not offer a free trial at the moment. But in case you decide not to continue using AnswerWise during the first 30 days, we'll provide a no questions asked, 100% refund.

Question 4

How do additional charges apply to yearly plans?

Accepted Answer

Addtional charges (for queries that exceed plan limit) in any particular billing period will be billed at the start of the next billing period.

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